Privacy Policy

1. Information We May Collect

Depending on your enquiry or service, we may collect the following information:

• Contact information: Your name, phone number, email address, and service address.
• Service information: Device make and model, serial number where needed, reported problem, diagnostic findings, repair history, and job or invoice reference.
• Transaction information: Estimates, approvals, invoices, payments, warranty records, and details of products or services purchased.
• Technical information: Information about your device or system that is necessary to diagnose, repair, configure, or test it.
• Communications: Messages, emails, calls, feedback, and grievance details you choose to share with us.
• Website information: Basic technical or usage information that may be processed by our website hosting provider or other tools used to operate the website, depending on their configuration.

We aim to collect only information reasonably needed for the relevant enquiry, service, transaction, or legal obligation.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and arrange service appointments.
• Diagnose, repair, maintain, configure, or upgrade your equipment.
• Explain findings, provide estimates, obtain approvals, and communicate service progress.
• Contact you about parts availability, repair completion, collection, delivery, and warranty support.
• Process payments, issue invoices, and maintain service records.
• Investigate complaints and resolve service-related concerns.
• Maintain business records, prevent misuse, and meet applicable legal obligations.
• Improve our services and website where appropriate and lawful.

We do not intend to use your contact details for unrelated promotional messages without an appropriate basis or permission where required.

3. Device Data and Personal Files

We understand that your computer may contain personal photographs, documents, business records, passwords, and other confidential information.

Our approach is to access files or system information only when reasonably necessary for the service you have requested.

• We do not intentionally browse, copy, disclose, or use your personal files for unrelated purposes.
• We will seek your approval before formatting a device, reinstalling an operating system in a way that may erase data, or carrying out other work that is reasonably expected to cause significant data loss.
• Certain repairs, malware removal, operating system work, and data recovery procedures may require access to files, storage devices, or system settings.
• We may need to create temporary working copies of data when necessary for an approved transfer, backup, or recovery task.
• We encourage you to maintain a current backup before handing over your device.

Please do not share passwords or other credentials unless they are genuinely required. Where access is necessary, use a temporary password or another appropriate access method when possible, and change credentials after service if appropriate.

4. Data Loss and Recovery

We take reasonable care while working on customer equipment. However, data may be lost, corrupted, inaccessible, or unrecoverable because of existing hardware failure, damaged storage media, malware, encryption, software errors, power interruptions, or the nature of the repair itself.

We cannot guarantee that every file can be recovered or that data loss can always be prevented. Where a procedure carries a material risk to existing data, we aim to explain that risk before proceeding.

Customers remain responsible for maintaining their own backups unless a separate backup service has been expressly agreed upon.

5. Sharing of Information

We do not sell customers' personal information.

We may share information only where reasonably necessary for the relevant purpose, such as:

• With authorised staff or technicians involved in your service.
• With suppliers, component vendors, delivery providers, or specialist service partners when needed to complete an approved service.
• With website hosting, booking, payment, email, or communication providers when their services are used to operate our business or process your request.
• With professional advisers or public authorities where required by law or necessary to protect legal rights.

Third-party services, including WhatsApp, email providers, payment platforms, and website hosting services, may process information under their own privacy policies and terms.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

6. Information Security

We take reasonable precautions to protect customer information against unauthorised access, disclosure, alteration, or loss.

Access to customer information should be limited to people who need it for their assigned work. However, no method of electronic transmission, storage, or device repair can be guaranteed completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

7. Retention of Information

We retain personal information and service records for as long as reasonably necessary to provide services, respond to customer enquiries, administer warranties, maintain business and accounting records, resolve disputes, and meet applicable legal obligations.

Our record-retention practices may vary depending on the type of information and the service involved. We assess retention needs according to the purpose for which information was collected and any applicable legal requirements.

We aim to avoid retaining personal information for longer than necessary. Where diagnostic files, temporary working copies, or other service-related data are no longer needed, we aim to arrange for their secure deletion or disposal, subject to legitimate operational, security, warranty, or legal requirements.

If you wish to enquire about, correct, or request deletion of your personal information, please contact us using the details provided below. We will review your request and respond in accordance with applicable law. Some records may need to be retained where legally required or reasonably necessary to address an unresolved matter.

8. Cookies and Third-Party Services

Our website may use cookies or similar technologies if enabled by the website platform, analytics tools, or embedded services. The information collected depends on the services and configurations in use.

When you follow an external booking link, contact us through WhatsApp, use a payment platform, or interact with another third-party service, that provider may process your information under its own privacy policy and terms.

We do not control the privacy or security practices of independent third-party platforms. We encourage customers to review the relevant provider's policies when using those services.

9. Your Choices and Requests

Subject to applicable law and the nature of the information concerned, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate contact or service details.
• Request deletion of information where retention is no longer necessary or legally required.
• Raise a concern about the handling of your personal information.
• Withdraw consent where processing is based on consent and withdrawal is available under applicable law.

We may need to verify your identity or confirm your connection to a service record before acting on a request.

10. Children's Information

Our website and services are intended for people seeking computer and IT services. We do not knowingly seek to collect children's personal information unnecessarily. A parent or guardian may contact us if they have a concern about information submitted by a child.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The latest version will be published on this page with its updated date.